Frequently Asked Questions
Shipping & Delivery
How long does it take to process my order?
Orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after 12 PM EST on Fridays or on weekends/holidays will be processed the next business day.
What are the available shipping options?
We offer Standard Shipping (3–7 business days) and Express Shipping (2–3 business days). You can select your preferred option at checkout.
What should I do if my package is delayed or lost?
First, check your tracking link for updates. If your package is significantly delayed or lost, contact the carrier. If the issue persists, reach out to us at fashioncurb@idacco.com for assistance.
Can I change my shipping address after placing an order?
Unfortunately, once an order is placed, we cannot guarantee changes to the shipping address. Please double-check all details before completing your purchase.
Returns & Refunds
Do you offer refunds?
No, we do not offer refunds or store credit. However, we provide exchanges for damaged, defective, or incorrect items.
How do I request an exchange?
Contact us at fashioncurb@idacco.com within 48 hours of delivery with a clear photo of the item, packaging, and shipping label. We’ll review your request and determine if an exchange is applicable.
Who covers the shipping cost for exchanges?
Customers are responsible for shipping costs unless the error was on our part. We will provide further instructions after reviewing your exchange request.
Other Inquiries
How can I contact customer support?
Our team is available 24/7 via email at fashioncurb@idacco.com or through our contact form here.
Do you have a physical store?
No, FashionCurb is an online-only store, allowing us to keep costs low and offer the best prices on trendy fashion.